PATRIOTS BAY PARTNERS WITH GLOBAL MERCHANTS AND JEWELRY ARTISANS IN ORDER TO PROVIDE YOU THE BEST PRICES AND A UNIQUE GLOBAL SHOPPING EXPERIENCE.
This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. Your 100% satisfaction guarantee.
Because we ship directly from our partners in these countries, your item may take 10-14 business days to arrive, Jewelry and Paintings. Apparel printed and shipped from the USA.
Please do not panic if it does not show up immediately, it's on its way :)
Q: It Says My Address Is Not Found
A: We ship using the United States Post Office. If you have a PO box and do not get mail at your physical address, you should use the PO box. The verification can be tricky on specific abbreviations as well. USPS.com “find zip code” can help you find your specific abbreviations and how USPS will verify your address.
Q: I Don’t Understand Your Sizing Chart.
A: If you lay out flat a shirt you own now that is comfortable and measure across at the bottom of the sleeves, you should be able to find something very close on our chart that will work for you. Remember, the measurements in the chart are for the shirt, not the person that is meant to wear it.
Q: I don't understand the meaning of rolled canvas and ready to hang?
No problem, here's an illustration:
Q: How Do I Return Or Exchange My Shirt?
A: Please Email us at email@example.com and let us know what the problem is! We will work with you to correct the issue. Please remember, these are custom printed shirts, made to order. Once printed, we cannot unprint them or return them to stock. So, we will work to ensure you are satisfied with your purchase!
If a refund is determined to be warranted, we will process a refund for the original price of the shirt as quickly as possible. Refunds typically take 1-3 business days to process once we have issued them. If you would like to make an exchange please make sure to include payment information for return shipping. (Either an email linked to PayPal or card information.)
Q: How Long Does Printing Usually Take?
A: Printing times can vary. Currently we are printing mostly 10-14 days
Q: There Is A Faint Outline Around My Shirt Design.
A: Some shirts are pre-treated prior to printing. Don’t worry, it will disappear the first time you wash the shirt.
Q: You Made A Mistake On My Order.
A: We are very sorry. It doesn’t happen often, but nobody’s perfect. Email firstname.lastname@example.org and we’ll work with you to make it right. Often, this will simply require that you send us a pic of our error so we can a) verify your claim and b) call you to correct it.Q: I ordered 2+ items, but only received one... where's my order?
We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)
Q: What are you shipping times?
US Shipping Time Estimates
Shirts: 7-14 Days
Other Products: 20-30 Days
International Shipping Time Estimates
Shirts: 10-20 Days
Other Products: 20-30 Days
Q: Can I Get Refund On Free + Shipping Offers?
Note: Free Offers/Giveaways - Any "Free + Shipping" offers must be canceled within 24 hours of your order. Free items are non-refundable once shipped.
All Free Offers/Giveaways require shipping to be paid. Any Free Offers/Giveaways that are combined with retail items, that exceed $50 in retail price, which qualifies retail items to ship free; Free/Giveways items will be cancelled from order, as shipping fees are required.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense.